This training workshop has the following objectives:

a) Present the advances and challenges of the TSWs with respect to their use by companies in general and SMEs in particular;

b) Disseminate good practices, both inside and outside the region, to promote theinternationalization of SMEs through the TSWs; and

c) Explore international cooperation options to adapt the TSWs to the needs of SMEs.

08:30 – 09:00: Registration

09:00 – 09:30: Apertura

• Raúl García-Buchaca, Deputy Executive Secretary, ECLAC
• Jo Yung-Joon, Director General for Latin America and the Caribbean, Ministry of Foreign Affairs of the Republic of Korea
• Gabriela Orosco, Director General of Trade and Investment Agreements, Ministry of Foreign Affairs of Bolivia (P.S. of), Pro Tempore Presidency, CELAC

SESSION 1

09:30 – 11:00: EXPERIENCE AND USE OF TRADE SINGLE WINDOWS BY FIRMS

The use of TSWs in Latin America and the Caribbean: Survey results

• Nanno Mulder, Chief International Trade Unit, ECLAC

The experience of Korea and other Asian Countries

• Dong Whan Lee, Department Manager, Korea Trade Network ("KTNET")

Management of the TSW performance

• Mario Umaña, Lead Specialist on Trade, Integration and Competition, Interamerican Development Bank (IDB)

• 11:00 – 11:20: Coffee break

11:20 – 13:00: Experiences of some countries in the region

Chair: Juan Diego Thorrens, ECLAC consultant

Countries presentations:

Costa Rica: Measuring the impact and costs of the TSW

• Marvin Salas, Single Window Director, PROCOMER

Mexico: Tools to measure the performance of the TSW and help desk monitoring

• Armando Vazquez Enriquez, Head of Department TSW Operations, SAT

Uruguay: Balanced Scorecard and reports on the performance of the TSW

• Daniela Vignolo, Executive Coordinator TSW, Uruguay XXI

• 13:00 – 14:30: Lunch

SESSION 2

14:30 – 16:30: PROMOTING THE USE OF TRADE SINGLE WINDOWS BY FIRMS AND SMES

Promoting the use of the TSWs: Survey results

• Keiji Inoue, Deputy Chief, International Trade and Integration Division, ECLAC

The experience of Korea and other Asian Countries

• Dong Whan Lee, Department Manager, Korea Trade Network ("KTNET")

The design of TSW services for SMEs

• Leonardo Trentini, Director, Regional Office for Capacity Building for the Americas and the Caribbean, World Customs Organization

The experience of some countries in the region

• Mario Umaña, Lead Trade, Integration and Competition Specialist, Interamerican Development Bank (IDB)

• 16:30 – 16:50: Coffee break

16:50 – 17:45: Experiences of some countries in the region

Chair: Gabriela Orosco, Director General of Trade and Investment Agreements, Ministry of Foreign Affairs of Bolivia (P.S. of)

Uruguay: New special export regime for SMEs

• Daniela Vignolo, Executive Coordinator TSW, Uruguay XXI

Peru: New tools for SMEs within the TSW

• Alvaro Galvez Calderon, Single Window Director, MINCETUR

Costa Rica: Synergies between TSW and trade promotion organization

• Marvin Salas, Single Window Director, PROCOMER

Chile: Benefits of the host to host system

• Viviana Yañez, Technical Coordinator, SICEX Ministry of Finance

• 17:45 – 18:00: Closing remarks

• Keiji Inoue, Deputy Chief, International Trade and Integration Division, ECLAC