The health, social and economic crisis generated by the COVID-19 pandemic made visible the importance of granting access to government services through online applications. Digital government was vital for state institutions to remain operational and open to respond to the needs of citizens at a time when it was essential to avoid massive crowds. The provision of services such as the transfer of resources to vulnerable groups, e-education, e-health, and the delivery of basic information on care plans, strategies and policies was only possible in those countries and territories in the region that had adequate digital infrastructure. Undoubtedly, digital gaps were also evident and vulnerable groups due to lack of income, digital literacy and telecommunication infrastructure were left behind.
In this context, the digitalization capabilities of services and digital inclusion become essential to make public institutions more resilient in the face of future crises. This has been understood by the countries of the region which, with varying degrees of progress, have undertaken ambitious initiatives to digitize government services and procedures that we want to make visible in this event.
the purpose of the event is promote the exchange of experiences, good practices, and knowledge in the field of digital government and government interoperability in Latin America and the Caribbean and discuss challenges and advances in the field. In addition it is expected to highlight the importance of Digital Government and digital inclusion to accelerate the fulfillment of the United Nations Sustainable Development Goals and exchange experiences and good in the Region.