Innovation and internationalization of Latin American services
Introduction .-- Part I: The role of services in manufacturing and other global value chains. -- 1. Global structural change and value chains in services: a reappraisal / Maria Savona .-- 2. The contribution of services to manufacturing competitiveness in Brazil / Jorge Arbache .-- 3. Internationalization, integration, and innovation in multinational
enterprises in services versus manufacturing: evidence for Mexico / Redi Gomis, Jorge Carrillo .-- Part II: Innovation and internationalization policies .-- 4. Evaluation of public policies on production: the Chilean Global Services Cluster / Dorotea López Giral, Felipe Muñoz Navia .-- 5. Innovation in services and the internationalization of services SMEs: challenges and the policy spheres in which they can be overcome / Luisa Rodriguez .-- Part III: Case studies on services innovation and internationalization .-- 6. The evolution of call centres and the implications for service quality and workforce management in Mexico / Alfredo Hualde, Jordy Micheli .-- 7. Revealing the spillover effects of foreign direct investment on offshore services in Costa Rica /
Yoshimichi Murakami, René A. Hernández .-- 8. The role of quality certifications in exports of Chilean information technology services / Marcela Gómez, Nanno Mulder .-- 9. Value creation, configuration and appropriation: a case study on a knowledge-intensive service firm in Brazil / Fabio Morganti, Dimária Silva e Meirelles.